Box Office Best Practices to Make Customers Feel at Home
Buying a ticket or interacting with your box office is often a customer’s first experience with your organization. This first interaction sets the tone for the rest of their engagement. Factors like how you structure your box office processes and how you train and manage your box office team can have a long lasting impact on the customer experience.
Join us to learn how to keep your box office running smoothly and your customers happy. We’ll cover topics including staff and volunteer management, customer education, customer data and database administration. We’ll also discuss ways to mobilize sales outside of the physical box office.
Attendees will learn:
- How to improve the customer experience
- How to keep your box office running efficiently
- How to turn a first-time buyer into a repeat customer