Keynote: Delivering Happiness: The New Secret Ingredient
It’s no secret that company culture matters. The challenge is creating cultures that elevate business impact. The secret is a well-known, often misunderstood emotion that is becoming the biggest competitive advantage in today’s economy. Happiness. Research shows happy staff and volunteers outperform in every business measurement, from customer service to profitability. In this session, Sunny will challenge our personal definition of success and peek into the science of happiness, debunking myths that happiness is superfluous to business results. We’ll explore why emotions matter for live events and how to create a culture of happiness to elevate your customer experience. Sunny will end with clear actions you can use to improve your own happiness, customer experience and business results.
Attendees will learn:
- Why all happiness is not created equal and about the role of purpose
- Why you need happiness to build an amazing customer experience
- How to apply the research to build happiness into your work culture and community