Techniques to Set Up Staff & Volunteers for Success
Your staff and volunteers are the face of your organization. They humanize your brand and build meaningful relationships with your patrons and fans to keep them coming back. Without engaged and motivated staff and volunteers, you can’t deliver an exceptional customer experience. As managers and leaders, what can be done to set your teams up for success? In this talk, we’ll examine recruitment and retention and how to design a volunteer program that scales. We’ll also discuss ways to empower your team, how to address conflict, and ways to measure success.
Attendees will learn:
- How to build meaningful customer relationships
- How to improve your recruiting process
- How to design and scale your volunteer program